Delivery, Return & Refund Policy
We are pleased to provide shipping services worldwide. All deliveries will be carried out with Fedex. Once you have made your payment and/or confirmed your order, a tracking number will be communicated with you so your shipment will be trackable on its journey to you. Rates will vary depending on the area and size of package.
UAE Within 2-5 Business days from order to shipment, depending on time of order. Cash on delivery is available for local deliveries.
GCC 4-7 Business days from time of order. Shipper and customs charges apply based on order and country
International 5-10 business days from time of order - Shipper and customs charges based on order and country
Items ordered are usually held in stock and will be shipped on the same day if order is placed before 11am Dubai time (GMT +4).
The above timelines are generalized, in the unlikely case of a unique situation or an unexpected delay you will be contacted.
Each and every one of our creations are made to become yours, we hope that they bring you joy and satisfaction, we know that sometimes things just don’t work out, if this is the case for your purchase MKS Jewellery is delighted to offer you a straight forward exchange or credit note. If you are not fully satisfied with your items purchased from us, please get in touch with us at firstname.lastname@example.org or +971 (0) 56 112 0023 via call or WhatsApp.
Please follow the simple steps below in order for a return / exchange to be accepted:
Step 1: Register your request via email email@example.com or with your Name, Item Name and Size and Order Number. Damaged, broken or altered items – including personalized engraving, ring sizing, adjusted chains - will not be accepted.
Step 2: Check your inbox for an approval email, you will receive a response within 48 hours confirming your return / exchange from our team members, we will instruct you on options for return.
Step 3: Schedule your Return with the shipper. You will need to get in touch to schedule a time for collection
Step 4: Confirmation of Receipt, Return or Exchange actioned - Once received, your credit note or exchange will be made within 48 hours.
Please get in touch before returning any jewellery purchase, and if you have any queries or questions before, during or after your order, please contact us on firstname.lastname@example.org or +971 (0) 56 112 0023.
All our items are falling under the below return policy, except if the item is custom made or individually created, hence it is not possible to get return, all custom sales are final.
All items must be returned in perfect condition in and out as well as in original packaging. Shipping and handling charges will not be exchanged. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.
Provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Exchanges or credit notes will be issued for items received at our facility within 5 working days of the delivery date. All purchases are eligible for exchange only. All shipping and handling charges will not be deducted. Exchanges or Returns are not granted if the item is damaged in the possession of the customer or the shipper.
The above-mentioned terms are applicable also for International shipments. Goods must be received before we send out the replacement items. Unless it is a manufacturing fault, for which MKS Jewellery will pay for shipment expenses.
Returns or Exchanges received at our facility by mail within 10 working days of the delivery date are eligible for exchange only. Any return received in our store after 10 working days of the delivery date. For shipments outside the UAE, please note you are responsible to return the item/s.
Customs and Taxes
MKS Jewellery is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.
If a delivery is refused by the client on international orders for any reason, no refund will be provided, any additional charges may apply.